About Us

At Master Service Group, we pride ourselves on providing the full gamut of restoration services to both residential and commercial customers in a high-quality and ethical manner. Since the founding of this company, we’ve never been ones to stay complacent – and we’ve made it out mission to continue to learn and evolve with how we perform work as new information and technology becomes available. Our professionals are IICRC-certified and follow the latest industry standards when it comes to our offered services, and we’re constantly reading industry publications, attending industry trade shows, consulting with peers and seeking continuous education to further master our craft. We’re not one of those carpet cleaning companies who also offers water damage restoration services, we’re a restoration company that exclusively provides restoration work. In other words, we’re a restoration company for people who need restoration work, a company that’s investing in the latest technologies and equipment to better provide our services to you, our customers.

It’s not uncommon to face obstacles in restoration projects, as the presence of asbestos, lead or mold can complicate certain jobs. Failure to properly handle these obstacles can lead to major health implications, which is why it’s important for such to be properly taken care of. We know how to handle these obstacles – and it’s because we take the time to carefully analyze and plan every project that we work on. Over the years, we’ve worked hard to assemble a team of engineers, architects, and environmental and safety consultants to be able handle all projects the right way, no matter how big or how small.

As an accredited Better Business Bureau company, our reputation precedes itself – and it’s this great reputation that has helped us not just stay in business, but continue to grow. This was especially true of a time when so many others faltered at the height of the 2008 great recession.

Property damage is never a situation that’s welcomed by home or business owners. We get that – and that’s why we do our best to make the process as efficient and as convenient as possible. For more information about the high-quality services we provide, please see our testimonials page or contact us today for more information. Master Service Group is proud to perform restoration work and continue to set a high standard for the industry.

We established our business after identifying the extreme need for our services

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Inspection & Testing
  • Mold Remediation
  • Ozone Treatment
  • Construction

Residential & Commercial

  • Fire and water related disasters can be overwhelmingly stressful, time consuming, and unpleasant to deal with.
    Here at Master Service Group, our restoration experts are on your side and you can be rest-assured that we’ll restore your property as quickly as possible.
  • We have 15 years of experience with both residential and commercial water & fire restoration, mold remediation, and insurance claims. We’re available 24/7 to take your call and handle your fire, water, and mold-related property emergencies.

More On What We Do

  • Our Experts and Technicians are professionally trained, IIRC certified, and the best in the business.
  • We’ve offered 15 years of the highest quality restoration services and our customers agree!
  • We use only state of the art, advanced industry tools under the strictest standards.
  • We guarantee 100% Customer Satisfaction

Water Damage Restoration

  • We’re the leading water restoration service provider, specializing in residential and commercial water restoration
  • Drying and dehumidification of walls and floors is an important process after any flood to minimize damage.

We at Master Service Group carry out a complete structural drying program. This will involve the use of water extraction machines, air movers and dehumudifiers. We regularly monitor the moisture levels in the room to the point where we have removed all moisture.


Fire Damage Restoration

At Master Service Group, fire damage restoration is one of our core services. Since 2000 we have restored homes and personal belongings from fire-related damage ranging from major structure fires to electrical shorts. Our licensed restoration contractors have the expertise and experience

  • Fire restoration – clean up following fire
  • Buildings and contents restoration
  • Removal of soot and smoke
  • Sealing of painted surfaces
  • Soot fix applications
  • Controlled waste disposal
  • Smoke odor removal
  • Highly responsive service
  • Cleaning of all items affected by smoke – carpets, furniture, walls, floors, etc. Master Service Group has made a long-term commitment to provide professional fire restoration services to you our customers, as well as the insurance industry.

Heat Drying

With TES we dry two to three times faster than conventional drying and faster than every other heat system on the market by directing the heat to the water in wet materials TES will outperform EVERY other drying system to restore losses faster, drastically limiting replacement and reconstruction and having happier adjusters, agents and policyholders.

DIRECTED HEAT DRYING™ – A Faster Way to Dry!

TES stands for Thermal Energy System and represents a practical way to implement a new understanding of the Science of Drying that will allow restorers to dry wet structures at least twice as fast as ever before! TES will completely dry Class 1 and 2 water losses involving up to 1500 sq. ft. in 30 hours or even faster! Class 3 and 4 losses will take longer to dry but will still dry dramatically faster than conventional drying systems.

How It Works

Evaporation has always been the bottleneck of drying. Most contractors know from experience that up to 97% of the water can be removed from the structure, carpet and pad with good extraction (usually within two hours of arrival on the job).

It’s evaporation of the remaining 3% of the water that’s taking too long! Even with good temperature control, air movement and dehumidification, most restorers are reporting 3 to 5 days for total drying.

A New Understanding of Drying Science

Water exists in three different phases – solid, liquid and vapor. Energy (heat) and airflow applied to directly to water (liquid) will speed the phase change to vapor causing evaporation. You have experienced this all your life! For example, how can you step out of a long shower into a small bathroom with water condensed on the all the surfaces, including the fogged mirror and even have visible vapor (steam), yet dry your hair with a hair dryer?

Or, why does it take water from an aquarium so long to evaporate, but a pot of water on a stove burner will evaporate very quickly? The answer is, of course, energy in the form of heat.

How to Speed Up the Evaporation Process 

The force that motivates moisture to move is vapor pressure. If you have high vapor pressure in one room and lower vapor pressure in the room next to it, vapor will move from higher vapor pressure to lower until the pressure equalizes.

Evaporation takes place when the vapor pressure of the liquid is greater than the vapor pressure of the air. The higher the vapor pressure in the water at the surface and the lower the vapor pressure in the air at that surface, the faster evaporation takes place. This is the key to drying faster!

TES Thermal Energy System

TES is a unique, patent-pending water damage restoration system that utilizes Directed Heat Drying™ and the “Reets Evaporation Method” combining controlled heat and air flow to produce high-speed evaporation, dramatically improving the drying process for the fastest drying ever!

Special monitoring equipment is used to locate hidden water in floors, walls, and ceiling. Superior drying technology and equipment is used to minimize the loss and facilitate the restoration of the structure.

Our specialists don’t just get the water out, they repair the source and perform a complete structural dry-out that includes disinfecting, sanitization and dehumidification.



901 Oakton Street

Elk Grove Village, IL 60007

+1 847 250 9594