FAQ

What types of services does your fire damage restoration company offer?
Our fire damage restoration company offers a wide range of services including emergency response, structural repairs, soot and ash removal, deodorization, personal item restoration, and more.

How quickly can you respond to a fire damage emergency?
We understand the urgency of fire damage emergencies and will respond as quickly as possible. In most cases, we can be on-site within hours of receiving the call.

Can you work with my insurance company to cover the cost of restoration?
Yes, we can work with your insurance company to cover the cost of restoration. We will provide all necessary documentation and work with your adjuster to ensure that your claim is processed smoothly.

How do you determine the extent of fire and smoke damage?
We use a variety of methods to determine the extent of fire and smoke damage, including visual inspections, moisture testing, and air quality testing.

Can you restore my personal items and possessions that were damaged in the fire?
We have the ability to restore many personal items and possessions damaged by fire, including clothing, electronics, and important documents.

What steps do you take to clean and deodorize a property after a fire?
Our cleaning and deodorization process includes the use of specialized cleaning solutions and equipment to remove soot and ash, as well as ozone and thermal fogging to eliminate lingering odors.

How do you handle the removal of soot and ash from a property?
We use a variety of techniques for removing soot and ash, including dry cleaning, wet cleaning, and abrasive cleaning.

Can you repair structural damage caused by a fire?
Yes, we have the expertise to repair structural damage caused by fire, including framing, drywall, and roofing.

How do you ensure the safety of my property during the restoration process?
We take all necessary safety precautions to protect your property and our technicians during the restoration process, including the use of personal protective equipment and regular safety meetings.

What is your process for restoring electrical and plumbing systems after a fire?
Our technicians are trained to restore electrical and plumbing systems after a fire, including rewiring and repiping as needed.

Can you provide temporary housing for me and my family during the restoration process?
We can work with you to find temporary housing for you and your family during the restoration process.

How do you handle the disposal of hazardous materials that may have been present during the fire?
We follow all local and federal regulations for the disposal of hazardous materials, and our technicians are trained to safely remove and dispose of any hazardous materials present during the fire.

How do you ensure that my property is completely safe and secure after the restoration is complete?
We thoroughly inspect and test your property to ensure that it is completely safe and secure before we consider the job complete.

Can you provide references from previous fire damage restoration projects?
Yes, we can provide references from previous fire damage restoration projects upon request.

What certifications and qualifications do your technicians have in fire damage restoration?
Our technicians are certified by the IICRC and undergo regular training to stay current with industry standards and best practices.

How do you communicate updates and progress on the restoration process to the property owner?
We will provide regular updates and progress reports to the property owner throughout the restoration process.

What guarantees do you offer on your fire damage restoration services?
We offer guarantees on our fire damage restoration services to ensure that our customers are completely satisfied with the work we have done.

Can you provide an estimate for the cost of restoration before starting the work?
Yes, we can provide an estimate for the cost of restoration before starting the work.

How do you handle mold and mildew remediation after a fire?
We are trained to handle mold and mildew remediation after a fire, and will take appropriate steps to prevent and address any mold growth.

Are you able to provide emergency board-up services to secure a property after a fire?
Yes, we can provide emergency board-up services to secure a property after a fire, to prevent further damage and ensure the safety of the property.

MASTER SERVICE GROUP, INC.

22032 N. State Route 59

Barrington, IL 60010

+1 847 250 9594

office@msgrestoration.com


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